Skip to content

On-site Technology Onboarding during Welcoming Week

Only Science and AgriScience First year students

Welcome all First Years to your computer onboarding session!

Please follow all the steps below. Sections marked with a * are compulsory, and neglecting to complete them will result in issues down the line.

Note: This computer orientation steps is only valid during the First Year Welcoming week of every year. This onboarding can only be done on campus.

Step 1 - Change your Password*

In this section you will change your password from the default. If you think you have already done this, please read through this section and make sure you have done every step.

If you have your username (student number) and password that was sent to you, proceed to STEP 3

If you’ve forgotten, lost or haven’t received these credentials. You can proceed to STEP 2 and retrieve them if your cell phone number is correct on our system.

Step 2 - Do not have a Password

Press Ctrl+Alt+Del and sign in with username sci (no password is necessary just click OK). Once signed in a browser will open, if not, open UserAdmin, by double clicking its icon on the desktop.

  1. Double Click UserAdm icon on the desktop or go to
  2. Click on “Forgot Password”, and in Password Management, click on “Forgot Password?”
  3. Verify that you are not a robot (click in the block), then "Continue".
  4. Enter your student number and click “Proceed”
  5. Select the most accessible option from the list; sms or email and a temporary password or OTP will be sent to you), and follow the instructions.
  6. When asked, create a new password with letters, numbers, symbols and more than 8 characters.
  7. Proceed to STEP 3

Step 3 - Change Password*

Press Ctrl+Alt+Del and sign in with username sci (no password is necessary just click OK). Once signed in, a browser will open, if not, open UserAdmin, by double clicking its icon on the desktop.

  1. Double Click Password Management icon on the desktop or go to
  2. Click "Change current password" on the left.
  3. Enter your SUN password you received via sms or email.
  4. Create a new password with letters, numbers, symbols and more than 8 characters.
  5. Confirm the password.
  6. "Submit" the password.
  7. Proceed to STEP 4

If a GREEN block is displayed after you’ve clicked on Update, all your passwords have successfully been synchronised and you may continue. However, if a RED block is displayed, please ask for assistance.

Step 4 - Log Off and Log back in*

Log off (Ctrl-Alt-Del and click Log off) then sign on with your Student Number as the username and the NEW Password you chose in the previous step. Proceed to STEP 5

Step 5 - Load Printing Moneyoptional

Only possible if you have a valid student card in your possession


  1. Open User Admin, (icon on the desktop) UserAdm or go to
  2. Logon with your student number and new password.
  3. You need to load money onto the printing system, from your student account, in order for you to be able to print.
  4. Proceed to STEP 6

Step 6 - SU Baseline Survey for Incoming First-Year Students (SUBSIFY)*

Only for First Years

Do the SU Baseline survey here. (Afrikaanse opname is hier)

  1. Complete the Personal Information section.
  2. Answer the survey.
  3. Read the instructions on the start page of the survey.
  4. Proceed to STEP 7

Step 7 - My.SUN Guide*

Go to or double click the My.SUN icon on the desktop - This is the portal of the University – SIGN IN ON

  1. Viewing Class Timetables in My.SUN
    • Click on Undergraduate
    • Click on STUDIES
    • Click on Class Timetable (First Years)
    • Your Timetable will be available from the Thursday before your classes start.
    • Group allocations are final as seats are limited and cannot be swapped around as it affects your second semester timetable.
    • EDP students will receive their timetables from/at their corresponding faculties.
  2. Accessing SU Email in My.SUN

    • Click on Undergraduate
    • Click on GENERAL
    • Click on Web E-mail, then click OUTLOOK CLOUD EMAIL (OFFICE 365) or
    • Directly go to Office365 Cloud at

    FREE Microsoft Office

    As a student, you get free installations of Microsoft Office 365 for your pc or tablet. Login to Login with your email address ( and password and click install – this requires an internet connection.

  3. Change Personal Information* in My.SUN

    • Click on Undergraduate
    • Click on Personal Information
    • Select Change Information if your cell phone number, address or email has changed. Make sure all the fields are filled in and accept changes.
    • Having this info up to date assists with password changes and for the University to be in contact with you.


    It is very important that the University has your correct cell phone number.

Step 8 - SUNLearn*

Open SUNLearn in Google Chrome

What is SUNLearn? It is the platform on which most lecturers will communicate any electronic material or online activities that is available for the respective modules. The purpose of this session is to give you a brief introduction to the platform. Please follow the instructions below to complete this activity.

  1. In the address bar of your browser type: or click here or you can navigate via My.SUN

    • Click on Undergraduate
    • Click on STUDIES
    • Click on SUNLearn
  2. Once the SUNLearn page appears you click on “Log in” to sign on.

    • To log in, select the username textbox and type in your student number.
    • Then select the password textbox and type in your university password. Remember this password is case sensitive.
    • Next click on the “Sign in” button
  3. Next, you must read and accept the policy agreement. (This is a once off action)

  4. Once you are logged in a list of all the modules for which you are registered will appear:

    • Do your SAM registration: (First time registration ONLY)
      • SAM Cengage Skakel // SAM Cengage Link
      • It is important that you register with your 8-digit student e-mail address, i.e. your sun e-mail address.
      • Computer Skills 171 students navigate to SAM Cengage topic and click on the link.
      • Science in Context 178 students navigate to Tutorials 2020 topic and click on the link.
  5. When you have completed all the activities you need to log out from SUNLearn. * In the right-hand corner of the screen next to your name click on the arrow and select “Log out” from the drop-down list that appears.

    • Then close the browser tab.

Step 9 - Technology Survey*

Please complete the following questions regarding your personal electronic devices and internet connectivity. This information is of key importance to the university especially in times of lockdown when students have to work from home on their own devices. This data will help your faculty’s management to better understand the various needs of our students so that we can prepare and provide the necessary support to the best of our abilities. The data will not be provided outside the university and it is collected anonymously, thus your responses cannot be connected back to you as an individual.

  • Please click here to complete the survey.
  • Sign in with your entire e-mail address and your current/newly chosen password.

Step 10 - Install MS Teams to attend online sessions and classes*

  1. Log onto
  2. Use your full email address, and your current password.
  3. Find the button (top right) "Install Office"
  4. Install the entire office suite for your particular operating system and your smart phone or tablet. (note!! do not install Skype for Business.)

Step 11 - Make sure you familiarise yourself with the NARGA FAQ pageoptional