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Frequently Asked Questions

How do I get access to NARGA during lockdown alert levels?

Procedure for students to gain access to Narga services:

How do I reset or change my password?

Warning

Your password is your key into all the systems on campus. Keep it safe and give it to nobody. Your password expires every 3 months, or 90 days.

What is my email address?

  1. Your email address is your_student_number@sun.ac.za e.g. 12345678@sun.ac.za
  2. You can read your Outlook email in the Office365 Cloud at outlook.office.com.

How do I print?

Please note that you can only print if you have a valid student card.

  1. Open UserAdmin.
  2. Login with your student number and password.
  3. You need to load money onto the printing system, from your student account.
  4. Once the money is loaded proceed to print.
  5. Use the STB_PRINT_Q01 on stbsc03 - printer from the list.
  6. Click print, then go to any of the printers. Tap your card on the SafeCom sticker found at the top of the printer to retrieve your document.

How do I load printing credits online?

From the my.SUN menu the following options must be selected if students would like to pay for, amongst others: STUDENT FEE, WASHING – STUDENTS, PRINTING, SHUTTLE SERVICE_TYGB, LAPTOP DEPOSIT

Undergraduate: Finances, Payment options, Fees – Student fees online payments, Card / EFT Payments, Payment by student, CAS login

Postgraduate: Accounts & Bursaries, Payment Options, Fees – Student fees online payments, Card / EFT Payments, Payment by student, CAS login

How do I use Eduroam - our campus Wifi?

  1. On your device – look for the RegisterMe! Wifi and connect.
  2. Open a browser and the registration page will come up. In case it doesn’t, navigate to https://registerme.sun.ac.za.
  3. Login with your student number and password.
  4. Follow the onscreen instructions.
  5. You will need to repeat this process for each device (one registration fee) – you can register up to 5 devices
  • If you need step-by-step guidelines on registering for Eduroam Wifi on campus, please look here
  • Connecting to Eduroam instructions can be found here

Need Help?

If you come across any issues with the registration process, please visit the service desk for IT HUB (the place where your laptop will get fixed or technical issues get sorted out).

How do I access the internet on campus?

The internet on campus works by browsing to the internet as perusual.

All services are free, but if you abuse this service you will be banned to use the internet.

Where do I go for help with my laptop/smart phone?

The IT HUB / IT Service Walk in Centre is the place to go. BUT First search their blog here to see if you can help yourself.

How do I access SUN Learn?

  1. Open any internet browser (such as Chrome or IE) and go to learn.sun.ac.za.
  2. Click on ‘LOGIN’ to sign in (top right).
  3. Sign in with your student number and university password.
  4. Click on a module title to access the module content.

What is Phishing?

According to WikiPedia, Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising as a trustworthy entity in an electronic communication.

Please never give anyone your login credentials. Do not ever enter your password at any source not familiar to you.

Follow IT's Twitter handle to be aware of all the phishing attempts on campus.