FAQ - Frequently Asked Questions¶

How do I reset or change my password?¶

• From Home, without VPN
  • If you have forgotten your password or want to change/reset it then use the Password Management - http://www.sun.ac.za/password site.
• From home, with VPN
  • Resetting your university password while working from home
• On Campus
  • If your password is going to expire, you can also use the User Admin Page to change your password. Do it here User Admin - http://www.sun.ac.za/useradm

Setup Multifactor Authentication (MFA)¶

(What is MFA?)

1. Setup MFA here - use your full email address, i.e. 12345678@sun.ac.za, and new password.
2. IMPORTANT - In Step 1: How should we contact you? - Choose Mobile App.
3. Setup your Microsoft Authenticator App by following the instructions prompted on the screen.
4. NOTE - If you do not have a smartphone, please choose SMS. When chosing SMS, make sure the university have your correct cell phone number. Correct it here AND here
5. Find detailed guides on how to setup your MFA here
6. How to use MFA? - Navigate to this document
7. Find general information on MFA here and here

What is my email address?¶

1. Your email address is your_student_number@sun.ac.za e.g. 12345678@sun.ac.za
2. You can read your Outlook email in the Office365 Cloud at outlook.office.com.

How do I print?¶

1. Open UserAdmin.
2. Login with your student number and password.
3. You need to load money onto the printing system, from your student account.
4. Once the money is loaded proceed to print.
5. Use the STB_PRINT_Q01 on stbsc03 - printer from the list.
6. Click print, then go to any of the printers. Tap your card on the SafeCom sticker found at the top of the printer to retrieve your document.

How do I load printing credits online?¶

From the my.SUN menu the following options must be selected if students would like to pay for PRINTING

1. Log onto SUNStudent
2. On the left side of the screen select 'Requests'
3. Click on 'All Requests' in the opened window
4. In the 'All Requests' tab the previously raised service requests can be viewed in the top half of the screen
5. For a new service request, click on the 'Raise Request' button
6. In the pop-up window, click on 'Printing Quota'

How do I use Eduroam - our campus Wifi?¶

https://www.sun.ac.za/wifi

Download this document for all you need to know about eduRoam wifi.

1. On your device – look for the Eduroam Wifi and connect.
2. Login with your full email address (e.g. 12345678@sun.ac.za) and password.
3. Follow the onscreen instructions.
4. You will need to repeat this process for each device (one registration fee) – you can register up to 5 devices

How do I access the internet on campus?¶

The internet on campus works by browsing to the internet as perusual.

Where do I go for help with my laptop/smart phone?¶

The IT HUB / IT Service Walk in Centre is the place to go. BUT First search their blog here to see if you can help yourself.

How do I access SUN Learn?¶

1. Open any internet browser (such as Chrome or IE) and go to learn.sun.ac.za.
2. Click on ‘LOGIN’ to sign in (top right).
3. Sign in with your student number and university password.
4. Click on a module title to access the module content.

What is Phishing?¶

According to WikiPedia, Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising as a trustworthy entity in an electronic communication.

Please never give anyone your login credentials. Do not ever enter your password at any source not familiar to you.

Follow IT's Twitter handle to be aware of all the phishing attempts on campus.

• IT Twitter feed
• IT Blog